The City of Kansas City, Mo., and Mayor James are committed to protecting your online privacy and the confidentiality of personal information you may provide while interacting with us online. This policy seeks to clarify our efforts and activities on the subject of privacy and related topics.
This policy may be updated periodically without notice, so please check back from time to time.
Automatic collection of information
No personally identifiable information is collected about visitors who simply browse this site or who download information from it.
Our web servers maintain logs of user activity in order to help us manage the website. Information stored in these logs does not identify you personally. The logs store such things as the domain name and IP address from which you accessed our website; the type of browser and operating system you used; the date and time you accessed our site; the pages you visited; and the country or region of the world from which you accessed this site.
We use this information to learn how many visitors we have, where they are coming from, which parts of our website are of most interest to visitors, and other facts that will help us improve the website and the services we offer.
If you send us personal information
We value your feedback. If you participate in a survey or send us an e-mail, your e-mail address and the other information you volunteered will be collected. Visitors who request services through this site may be required to furnish additional information in order to provide the service requested. The additional information collected will be no more specific than if the visitor were requesting the service by any other means, including by telephone or an in-person visit to a city facility. We may share this information with another government agency or organization if that is required to provide the help you are requesting.
Security of your personal information
While no website can protect itself against all eventualities, every effort is made to protect any sensitive personal information you give us. This site uses a secure server for conducting online financial transactions. All credit card and other payment information you transmit to us will be protected by encryption technology, provided that your browser is properly configured and your computer is operating properly. The encrypted information is shared only with our bank and a credit card clearinghouse, both of which also operate secured servers. Access to these records is limited to a very small number of employees who need it in order to perform a specific job.
We will not rent, sell or give away any information identifying you individually (name, address, phone number, etc.) to third parties for marketing or mailing list purposes without your permission. We will also not disclose credit card information, except for purposes related to your credit card transaction, or with your permission, or as required by law.
Personally identifiable information available from this website
As a governmental agency, we are governed by Missouri open records laws. It’s important for you to understand that most business you conduct with the City of Kansas City, as well as with state and county governments, becomes a public record. Public records as defined by state law, and not made confidential elsewhere in the Missouri Code, may be posted for electronic access through this web site. This includes most city permits you have applied for, property you have registered with the county recorder of deeds, and requests for a city service. These same records have long been open for public inspection by anyone requesting them in person, by mail or by telephone at the appropriate government office. All information on this web site is public information.
Access to personal information
We recognize the concerns visitors may have about public records that include information about them, including the right to correct inaccurate information. Any visitors concerned with the accuracy of information about them should contact the City of Kansas City, Mo., Action Center at 816-513-1313 or should use the Action Center contact form available on this site.
No applications on this website specifically solicit information from minors or seek to determine whether the visitor is a minor. Consequently, visitors should be aware that the collection of personal information requested from or volunteered by children online or by e-mail will be treated in the same manner as information given by an adult, may become a public record, and thus may be subject to public access. We ask that parents guide their children when children are asked to provide personal information online. We ask that children get their parents’ permission before providing any information on line.
Who to contact